1. Quality assurance
First of all, I would like to thank you for your trust in the products of our company. We choose our products and our products. Our company provides a warranty period of three to five years (according to the specific conditions of the selected products). During the warranty period, the company will provide replacement products for free, if it has been installed in accordance with the standard of the national standard or IEC, and is qualified for the inspection and acceptance of the project, such as the deterioration of the product.
Two. Service commitment
(1) pre sale service:
The company actively participates in the popularization and promotion of technology. It often releases advertisements and technical papers in various media, actively participates in various products display meetings, offers technical lectures for users, provides technical advice to customers free of charge, and provides full range of electrical protection and technical support for the whole process.
When receiving the feedback from user needs, the company will actively introduce the latest technology and products to the users, provide free technical advice and introduce the features, uses and use methods of the company's products for reference, comparison and selection.
According to the requirements of users, technicians can be arranged to conduct on-site investigation and provide free services such as program design.
(two) the service in the sale:
(1) to assist in selection: the company will assist the customer to choose the most suitable product after understanding the user system function, system configuration and target equipment, so as to ensure the best configuration of the user.
(2) to answer questions in time: if there is any doubt on the technical side of the customer, the phone or mail can be sent to our company, and the professional staff of our company will answer doubts in time for the customers.
(3) supply on time: our company will supply the products in strict accordance with the contract requirements.
(4) problem handling: the company will patiently deal with some problems encountered in the sales process and try to satisfy the customers.
(three) after service:
(1) technical training: our company can carry out systematic technical training for user managers and technicians according to customer needs.
(2) installation guidance: after the product arrives at the scene, according to the installation time between the two sides, the company will provide equipment installation, debugging guidance or training free of charge.
(3) user files: all users who purchase products are provided with user files.
(4) regular inspection: the company will inspect the customer's project regularly with the user files, check the work condition of the product, understand the opinions and suggestions of the user, and provide the necessary technical support, and eliminate the hidden trouble in the equipment (inspection report).
(5) maintenance response: once a failure occurs, our company will respond with the fastest response after receiving the notification. According to the distance from the company to the users and the convenience of the traffic, the site maintenance time of the port is not more than 24 hours under the influence of no one, and the site maintenance time of the foreign port is not more than 48 hours.
(6) lifetime warranty: after the warranty period, the company will provide life-long warranty services for the products sold, the service mode and response time are within the same warranty period. Once the product of the company is in trouble, the technical service engineer of the company is in the first time to find out the cause of the accident, and collect the maintenance costs at the most favorable price for the diagnosis and the trouble shooting.
(7) maintenance fund: the company has established a special maintenance fund and a special maintenance material inventory to ensure that the funds required for after-sales service and the required devices can meet the requirements for a long time.
Hereby promise!
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